Let our Customer Care Team take care of you

Once you have moved into your home, our dedicated customer care team will be happy to help you with any concerns or questions that you may have about your home.

Get in Touch
Warranty Login
How do claims work?
CUSTOMER CARE REQUESTS

How to make a request

Our Warranty Promise to You
While we strive to build a home without imperfections, we are realistic enough to know that, over time, an item in your home may fail to perform as it should. When this occurs, we will gladly make the necessary corrections to ensure that all items in your home meet our Warranty and Performance Guidelines.
Our Customer Care Team
You can count on our dedicated Customer Care team to take care of you. The most efficient way for us to address our homeowner’s needs is for you to submit a claim online for your non-emergent needs. This gives us the ability to respond to each request in a timely manner and to address issues effectively.
Submit a Claim
Please submit a claim online and our Customer Care team will get back to you as soon as they are able. Find your login information in your New Home Orientation packet. If you need assistance obtaining your log in information, please email us at sales@sagehomesnw.com.
NEED HELP WITH YOUR HOME?

How Sage Homes takes care of you and your home

Builder’s Warranty
Warranty Emergencies
Customer Care Questions

About the home builder’s warranty

As a premier new home builder, we are proud to offer our homebuyers a new home warranty on every home we build. We have a dedicated customer care team that understands the importance of prompt responses and crystal clear communication with each of our homebuyers. Our Limited Warranty document clearly defines the terms and conditions of our warranty. Please feel free to contact us if you have any questions about our warranty or customer care policies.

Dedicated customer care team

Call the numbers on your community emergency contact sheet given to you during your New Home Orientation or submit a claim through our online warranty portal.If you have an emergency such as fire, injury or similar, please call 911.

Dedicated customer care team

In order to make an appointment for a customer care request and to meet with a customer care representative, please fill out and submit a customer care request form by logging into the warranty portal.

Builder’s Warranty

About the home builder’s warranty

As a premier new home builder, we are proud to offer our homebuyers a new home warranty on every home we build. We have a dedicated customer care team that understands the importance of prompt responses and crystal clear communication with each of our homebuyers. Our Limited Warranty document clearly defines the terms and conditions of our warranty. Please feel free to contact us if you have any questions about our warranty or customer care policies.

Warranty Emergencies

Dedicated customer care team

Call the numbers on your community emergency contact sheet given to you during your New Home Orientation or submit a claim through our online warranty portal.If you have an emergency such as fire, injury or similar, please call 911.

Customer Care Questions

Dedicated customer care team

In order to make an appointment for a customer care request and to meet with a customer care representative, please fill out and submit a customer care request form by logging into the warranty portal.

Highly Rated and Reviewed

Unparalleled service

After an exhaustive search of builders I decided to go with Sage Homes Northwest. I chose wisely!!! From the sales process to settlement it was a five star performance.
Salma Adams
Seattle, WA
From building quality and design features to customer service, Sage Homes Northwest is the absolute best! We’ve now lived in our Ballard home for one year and still love everything about it. It’s obvious that Sage Homes cares about long-term quality and home buyer satisfaction.
Peter & Michelle Murphy
Seattle, WA
The folks at Sage Homes have delivered on all their promises and more. Working with them has always felt like a family business that cared about us as customers not just as a transaction.
Seattle Homeowner
Seattle, WA
5 Stars! Such a wonderful, friendly & environmentally conscious company! Can’t wait to see what’s next for them. They just might be the ones who truly make a difference.
Brandee Leafty
Seattle, WA
View All Testimonials
NEED HELP WITH YOUR home?

Contact our customer care team today

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.